Terms of Service

Effective: 1st May 2016.

1. Acceptance of Terms of Use

    UAVLance, LLC (“UAVLance” "we" or “us” or “our”) owns and operates the website www.UAVLance.com. The UAVLance.com bridges the gap between UAV service providers and consumers, standardes processes for delivering UAV services, ensures fair pricing to consumers, and educates visitors about everything related to the UAV industry.

    By using the Websites services, you the user (“User”, “you”, “your”) agree to these Terms of Service and any additional terms applicable to other services which we provide and in which you may elect to participate. You also agree to our Privacy Statement, and acknowledge that you will regularly visit the Terms of Service to familiarize yourself with any updates. The Privacy Statement, together with these Terms of Service, and any other terms contained herein or incorporated herein by reference or linked to in these Terms of Service, are collectively referred to as the "Terms of Service." You understand and agree that these Terms of Service are a legally binding contractual agreement between you and UAVLance, LLC.


    In addition to this Terms of Service, you must familiarize yourself with the following UAVLance documents, including the changes that may be made to them from time to time:

2. Account Eligibility

In order to access our Services through our Website, you must register for an Account. You will provide an email address and username, which will be associated with your Account. You acknowledge and agree that where a business name or company name is associated with your Account, this Terms of Service is a contract with you as an individual (not the business or company) and you remain sole responsibility for all activity undertaken in respect of your Account.

Additionally, you must be, and hereby represent that you are, a legal entity or an individual 18 years or older who can form legally binding contracts. You further represent that you’re not a person barred from receiving and rendering services under the laws of the United States or other applicable jurisdiction.

We may, at our absolute discretion, refuse to register a person or corporate entity as a User.

3. Inactive Accounts

Where your Account becomes inactive due to the fact that you have not logged into it for a continuous period, such account will incur a monthly maintenance fee for storage, bandwidth, support and management costs of providing hosting of the User's profile and other services. The applicable fee will be as set out in our Fees and Charges page. Such fees will continue to be deducted until either the account is closed or reactivated. We reserve the right to close an Inactive Account, or an account with no funds or a negative balance.

4. Closure, Suspension or Limitation of Account

We may close, suspend or limit your access to your Account without reason or for any of the reasons listed below:

    • If we find that you are in breach of these Terms of Service, including by avoiding User fees, or we find that you are involved in fraudulent of illegal activities.
    • If we determine that you are in breach of legal liabilities, including infringing someone else's Intellectual Property Rights;
    • You fail to respond to our requests to verify your account or do not complete the verification of your account within 3 months of the date of request.
    • You are the subject of a United Nations, USA, EU or Australian sanctions regime, or our banking and payment relationships otherwise preclude us from conducting business withyou;
    • To manage any risk of loss to us, a User, or any other person; or
    • vi. Other similar reasons.

3. Inactive Accounts

Where your Account becomes inactive due to the fact that you have not logged into it for a continuous period, such account will incur a monthly maintenance fee for storage, bandwidth, support and management costs of providing hosting of the User's profile and other services. The applicable fee will be as set out in our Fees and Charges page. Such fees will continue to be deducted until either the account is closed or reactivated. We reserve the right to close an Inactive Account, or an account with no funds or a negative balance.

4. Closure, Suspension or Limitation of Account

We may close, suspend or limit your access to your Account without reason or for any of the reasons listed below:

5. Liability for Fees and Fines on Closure Of Account

You hereby undertake and agree that if we close your Account due to your breach of this Terms of Service, you will pay UAVLance all fees owed to us and reimburse us for all losses and costs and reasonable expenses (including employee time and legal fees) related to investigating such breach and collecting such fees.

You acknowledge and agree that if you breach this Terms of Service, we may fine you up to $500 and/or we may take legal action against you to recover losses that are in excess of the fine amount; we may release the entire (or part of the) amount of the fine from the funds in your Account.

Unless otherwise specified in this Terms of Service, you will be entitled to receive any payment due to you from us if we close your Account for a reason other than as a result of your breach of this Terms of Service. In the event that we close your Account, you will have no claim whatsoever against us in respect of any such suspension or termination of your Account.

6. Improper Use of Site Prohibited

You hereby undertake to refrain from infringing any laws, third party rights or our policies, including those listed here and to which we may provide links. You further undertake to abide by the terms of the bid upon which the sale or purchase of a service is based. As such, where you are the Employer, you will pay for services rendered to you, unless the Pilot has materially changed the Pilot Service provided from the bid or a clear typographical error is made; where you are the Pilot, you will deliver the services purchased from you unless there is a material alteration to the terms of the service by the Employer.

You further undertake not to avoid, manipulate or circumvent the fee structure, the billing process, or fees owed to UAVLance. You will not take any action that undermines the site’s feedback and rating systems, including the posting of false, inaccurate, misleading, defamatory or offensive content (including personal information); or use such systems for purposes unrelated to the UAVLance Website).

You may not harvest or otherwise collect information about Users, including email addresses, without their consent, and you may transfer your UAVLance account, username and other associated information without our prior consent.

The distribution of viruses, spam, unsolicited, or bulk electronic communications, chain letters, or pyramid schemes is strictly prohibited. Similarly, you may not distribute material that may harm UAVLance or its users in any way, including its Intellectual Property rights, its website or its reputation, or material which is unlawful, threatening, abusive, defamatory, invasive of privacy, vulgar, obscene, profane or which may harass or cause distress or inconvenience to, or incite hatred of, any person.

We reserve the right to access all correspondence posted to the Website and download or access, and test all uploaded files, programs and websites related to your use of the Website for the purpose of investigating 00 and for risk management and related purposes.

Unless you have our express written permission, you may not, "frame", "mirror" or otherwise incorporate any part of the Website into any other website or download and aggregate listings from our website for display with listings from other websites without our written consent.

You will not attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs used by us in connection with the UAVLance Website; nor will you copy, modify or distribute rights or content from the UAVLance Website or UAVLance's copyrights and trademarks.

You agree that you will not use any robot, spider, scraper or other automated means to access the UAVLance Website for any purpose without our express written permission. Additionally, you agree that you will not take any action that may impose an unreasonable or exhorbitantly large load on our infrastructure or interfere with the proper working of our website.

7. Advertising

The advertisement of external websites, products or services on the UAVLance Website is strictly prohibited, except by prior written agreement with us. You acknowledge and agree that any website address posted on the Website, including in a listing, bid, listing description, clarification board or the message board, must relate to a Job, contest, item listed, user or service being performed on the Website, including for example a portfolio of your work.

We reserve the right to display advertisements and promotions on the Website, and you acknowledge and agree that UAVLance is not responsible for any loss or damage of any kind which you may suffer as a result of the presence of such advertisements or your subsequent dealings with the advertisers. Furthermore, you acknowledge and agree to respect and abide by copyrights, trademarks, service marks, patents or other intellectual property or proprietary rights and laws covering the that content of sponsor advertisements or promotions. Unless expressly authorized by UAVLance or third party right holders, you agree not to modify, sell, distribute, appropriate or create derivative works based on such advertisement/promotions.

8. Payment of Fees and Taxes

Access to certain services on the UAVLance website is subject to the payment of fees. These include membership fees, Job posting fees and listing upgrades. Prior to accepting or using any service which requires a fee, you will have the opportunity to review the associated fee. Our fees are based on the schedule of fees and charges posted on the website and updated whenever there are any changes. Unless otherwise stated, all fees are quoted in United States Dollars.

You are responsible for payment and reporting of any taxes, and you agree that you will abide by any and all tax statutes that may be applicable depending on the jurisdiction of the services provided.

9. Agent for Receipt and Collection of Payment

You acknowledge and agree that we may at our sole discretion, use a third party service provider or appoint one of our affiliated entities to act as agents for the collection of money from Users or to make payment to Users on our behalf. Such a third party will have the same rights, powers and privileges that we have under this Terms of Service and will be entitled to exercise or enforce their rights, powers and privileges as our agent or in their own name. In no event shall we be liable to any User for any loss, damage or liability resulting from the Payment Administration Agent's negligence and/or acts beyond the authority given by UAVLance.

10. Content

You hereby assign to UAVLance non-exclusive, worldwide, perpetual, royalty free, irrevocable right to exercise any and all copyright, trademark, publicity, and database rights (but no other rights) you have in the content, in any media known now or in the future.

You acknowledge and agree as follows: that all content submitted to the Website is subject to our approval. We may reject, approve or modify your User content at our sole discretion; UAVLance only acts as a portal for the online distribution and publication of User content. We make no warranty that User content is actually made available on the Website. We have the right (but not the obligation) to take any action deemed appropriate by us with respect to your User content; we have no responsibility or liability for the deletion or failure to store any content, whether or not the content was actually made available on the Website;

You represent and warrant that any content you submit on our site will not violate any laws or regulations, be defamatory or libellous or infringe on the trademark, copyright or other intellectual property rights of others.

You further represent and warrant that the content you submit on our site will not be obscene or contain child pornography, promote or be linked to terrorist activities, or contain the development, design, manufacture or production of missiles, or nuclear, chemical or biological weapons. Such content will further not include incomplete, false or inaccurate information about User or any other individual; and will not contain any viruses or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information.

We reserve the right to display your company or business name, logo, images or other media, and public description of your Jobs and profile as part of the UAVLance Services and/or other marketing materials relating to the UAVLance Website, except where you have explicitly requested that we do not do this and we have agreed to such request.

Our website contains material that is intended to provide only general information to users of the website. The information provided does not constitute legal advice and should not be treated as such. You must not, under any circumstance, rely on the information as legal advice. You are encouraged to seek legal advice should you have any problems relating to any of the matters discussed on this site.

11. No Warranties as to Content

We do not warrant or represent that the content on this website will always be available, or that the information is true, accurate, complete, current or non-misleading. Websites to which our website provides links are not under our control, and we have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorsement of the views expressed within them. We do not guarantee that the websites to which we provide links or the information contained in them will always be available, or that the information is true, accurate, complete, current or non-misleading. The mention of any firm, organization, service or product on this website does not imply a recommendation or endorsement.

12. Feedback, review and rating System

You hereby acknowledge and agree that our feedback, review or rating system belong to us and may not be used for any purpose other than facilitating the provision of Pilot Services via the Website. We hold the copyright to any feedback, review or ratings that you leave about other users or is left about you by other users. You must not, without our prior written consent, use such feedback in any way that is inconsistent with this User policy or any other policies posted on our website.

You may not market, or export or otherwise use any or all of your composite rating or feedback comments on our website in any real or virtual venue other than a website operated by UAVLance or its related entities without our written permission.

You hereby undertake to protect the integrity of our feedback, review and rating systems, including by refraining from doing anything that may undermine its accuracy. We are entitled, at our discretion to suspend or terminate your account at any time if we have reason to be believe that you have manipulated or taken other action to subvert the feedback system.

13. Communications from Us

You consent to receive notices and information from us in respect of the Website and Services by electronic communication. You may withdraw this consent at any time, but if you do so, we may choose to suspend or close your Account.

14. Modes of Communication With Other Users

You must not provide your email address or other contact details directly to other Users of the website, or anywhere on the Website, except in the "email" field of the SignUp form, at our request or as otherwise permitted by us on the Website.

Communication with other users of the website shall be via the Job message board, inbox private messaging or chat facilities on the website only. Except where a prior relationship exists with another User, communication with other Users in respect of Jobs through any other means such as email, telephone, or VoIP.

15. Verification of Identity

In order to comply with legislation and other regulatory requirements, UAVLance may request that you provide sufficient proof to validate your identity and financial information. You must, at our request: (1) provide further information to us, which may include your date of birth, address, photographic identification (such as copies of your drivers' license) and any other information that will allow us to reasonably identify you; (2) take steps to confirm ownership of your email address or financial instruments; or (3) verify your information against third party databases or through other sources.

We reserve the right to close, suspend, or limit access to your Account, the Website and/or UAVLance Services in the event we are unable to obtain or verify to our satisfaction, the information which we request under this section.

Failure to verify your UAVLance may lead to your inability to withdraw funds from your UAVLance account, and other restrictions may apply.

16. Service Contracts

Upon the awarding of a Job by the Employer and acceptance of such Job by the Pilot, both parties are deemed to have entered into a Service Contract under which the Employer agrees to purchase, and the Pilot agrees to deliver the Pilot Services, in accordance with: (a) the terms and conditions communicated and agreed between the Employer and Pilot on the Website; (b) this Terms of Service. You agree that any contractual provisions in conflict with the Terms of Service shall be void and of no effect.

You are responsible for complying with your obligations to other users, including reviewing, accepting and paying for satisfactory services and deliverables in a timely manner where you are the Employer. Where you are the Pilot, you are responsible for delivering services in the quantity and quality agreed in a timely manner.

17. Closure, Suspension or Limitation of Account

We may close, suspend or limit your access to your Account without reason or for any of the reasons listed below:

You are solely responsible for ensuring that you comply with your obligations to other Users. If you do not, you may become liable to that User. Similarly, if another User breaches any obligation to you, you are solely responsible for enforcing any rights that you may have. We have no responsibility for enforcing any rights under a Service Contract. You must ensure that you are aware of any domestic laws (including common law), international laws, statutes, ordinances and regulations relevant to you as an Employer or Pilot, or in any other uses you make of the Website.

Nothing in this Terms of Service is shall be construed as overriding any right, including statutory warranties, which by applicable law may not be excluded.

18. Local Jobs

UAVLance offers a service that connects Users in the same or close geographical location. As Such we may display the location of Users to persons browsing the Website on that map. Every Employer seeking services for Local jobs will be asked to provide the location where the Local job is to be performed or the goods are to be delivered. You may not disclose, in any Job posted, personal details such as the your name, street number, phone number or the email address or in any other public communication on the UAVLance Website.

Unless the service or task, goods or transaction is prohibited by law, by this Terms of Service or by any of our Policies, a Pilot is obliged to complete a transaction once the Pilot’s bid has been accepted by an Employer. Upon completion of said service, task, or transaction or delivery of said goods, the User must log on to the Website and click the "Complete" button for that Local job. Failure to complete the service or task will constitute a breach of this Terms of Service.

Where any update is made to a local job by the User after it has been published on the website, all bids made for that local job prior to the update will be cancelled and the bidding process restarted.

Our fees for local jobs are applied to the amount of the awarded bid to perform the services for the Local job. Any items purchased by the Pilot as part of performing the service are between the Employer and Pilot.

19. Skills Challenges

Employers can create and promote a Skills Challenge on the Website by providing a Skills Challenge Brief and paying the Skills Challenge Prize in accordance with the terms for promoting such challenge which is set out on our Website.

Employers acknowledge and agree that they are solely responsible for the operation and promotion of the Skills Challenge and warrant that it will comply with all applicable law. We are not liable for any loss suffered by a User in connection with a Skills Challenge including but not limited to loss suffered (or penalties imposed) in connection with a contravention of law.

Pilots who wish to enter Skills Challenges may submit their entries in image, video, text or other format as specified on the Website. All entries must comply with the Skills Challenge Brief and must not infringe any Intellectual Property Rights. Any entry which infringes any Intellectual Property Rights will be an ineligible entry and subject to removal either by the Employer or us and subject to action as per our Copyright Infringement Policy.

Skills Challenges can be promoted in one of two ways:

    • Regular prepaid Skills Challenge, in which a Employer may select one or more winning Pilot(s) and Employers may request that the Skills Challenge Prize be released back to them if a winner has not been chosen within 30 days of the Skills Challenge closing date; or
    • a guaranteed Skills Challenge, under which a Employer may select one or more winning Pilot(s) and if no winner is selected, we will release the Skills Challenge Prize to all Employers who enter the guaranteed Skills Challenge and charge the appropriate fees. The Skills Challenge Prize will not be released back to the Employer, and the Employer may not use any entries that have been submitted. After 30 days of the Skills Challenge closing date, we reserve the right to distribute the Skills Challenge prize to the participating Employers.

After awarding a Skills Challenge Prize to a Pilot, and upon completion and upload of the winning entry (including all related files) to the Employer, the Skills Challenge Prize will be released to the winner of the Skills Challenge unless disputed by the Employer in which case the conflict must be resolved between the Employer and winning Entrant(s) before we can release the Skills Challenge Prize to the winning Entrant(s). The Employer may not use any entries other than the winning entry/entries, and may not:

    • Promote a Skills Challenge while simultaneously hosting a Skills Challenge through another service;
    • Request Pilots to submit entries via other means than the Website;
    • Award another Account owned by the Employer or award in a manner that might be deemed as collusion.

20. Independent Contractors

Each User acknowledges and agrees that the relationship between Employers and Pilots is that of independent contractors. Each party shall perform services as an independent contractor and nothing in this Terms of Service shall be deemed to create a partnership, joint venture, agency or employment relationship between Users or between UAVLance and any User.

21. Intellectual Property Rights infringement

We are committed to responding to clear notices of alleged intellectual property rights infringement. If you believe that your Intellectual Property Rights have been violated, please notify us via the contact page on our Website and we will investigate.

22. Funds and Withdrawal of Funds

You may have funds in your account either by making a deposit into your account or by receiving payment for services. We will hold these funds in our operating accounts held with reputable financial institutions. Funds in your Account are not held separately by us and may be commingled with our general operating funds and funds of other User's Accounts.

We may receive interest on these funds from the financial institutions with which we hold our operating accounts. For the avoidance of doubt, any such interest we receive belongs to us and we will not be liable to any User for any imputed interest on such funds including interest on funds that are in your Account.

If your Account has a negative balance, we may set-off the negative amount of funds with funds that you subsequently receive into your Account. In the event that we offset a negative amount of funds it may be bundled with another debit coming out of your Account.

Similarly, we may deduct amounts you owe us from money you subsequently add or receive into your Account. You acknowledge and agree that we may at our discretion, suspend or limit your Account until such time as your Account no longer has a negative amount.

We may reverse payments you have made from your Account to other User Accounts on the Website, either at your request or as deemed necessary by us in accordance with the terms of this Terms of Service.

We reserve the right to collect any funds owed to us by any other legal means.

You acknowledge and agree that:

    • We are not a bank or other licensed financial institution and do not provide banking services or any financial services to you, nor are we acting as a trustee or fiduciary with respect to your funds or payments;
    • The funds shown in your Account represents our unsecured obligations to you with respect to your rights to authorize us to make payments for the purchase or sale of Pilot Services through the Website;
    • Any payments transferred through UAVLance or funds held in your account are not insured deposits and are subject to default, loss or forfeiture;
    • To the extent that we are required to release funds from your Account to you, you will become our unsecured creditor until such funds are paid to you;
    • Funds may only loaded into your Account, or released from your Account, by us and you must only use the mechanisms available on the Website to pay for, or receive funds in respect of Pilot Services;
    • Your funds will be held together with funds of other User's and our own funds and such commingled funds could be used to pay other Users or for our general corporate purposes or otherwise, however, we will remain obliged to release or refund funds at your direction in accordance with this Terms of Service.

23. Security Measures Relating to Funds and Withdrawal of Funds

As part of our fraud prevention measures, your first and subsequent withdrawal of funds earned may be delayed for up to fifteen days. We may require that you be UAVLance Verified before you can withdraw funds from your UAVLance account, irrespective of whether or not a delay has been enforced. You acknowledge and agree that we may seek to verify your identity as described above

If we become aware that any funds received into your Account is a result of a fraudulent transaction, such as using a stolen credit card to make a Deliverables Payment, such payment will be reversed immediately. You will be required to pay back such funds if they have already been released to you. Failure to do so may result in the suspension, cancelation or limitation of your account and we may take further action to recover such funds from you. We reserve the right to suspend your request to withdraw funds if we suspect that the source of the funds is fraudulent.

We may place a limit on any or all of the funds in your account, at our sole discretion, if we deem that there is a high risk associated with your account, including the risks of fraud, reversal or chargeback. We may also place a limit on the funds in your account if we are required to do so by law; we believe the payment beneficiary is someone other than you or the payment is being made to a country where we do not offer our Service;

Pending the resolution of any Conflict initiated by you or other user, we may place a temporary limit on the funds in your account to cover the amount of any potential liability in the event that the conflict is not resolved in your favor. If the conflict is resolved in your favor, we will lift the limit on your funds.

24. Refunds

You may ask for a refund at any time for any funds that you have paid into your Account except if the amount to refund relates to a Deliverables Payment or relates to fees or charges payable to us. If the amount the User has asked to refund relates to: (1) a Deliverables Payment, the Conflict Resolution Process may be followed; or (2) our fees and charges, the process set out in the Clause "Conflicts with Us" must be followed.

Regardless of whether a User has requested funds be refunded, we may choose to make a refund: (1) if we are required by law or consider that we are required by law to do so; (2) we are required to do so in terms of any refund policy specified by us; (3) we deem that not making a refund will lead to a dispute or increase our costs; (4) where we believe or have reason to believe that the original payment made by the User is fraudulent; (5) the User made a duplicate payment in error; or (6) we consider, in our sole opinion, that it is likely that the refund of funds is necessary to avoid a credit card chargeback.

Refunds will be made via the same payment method(s) through which User made the original payment to us. At our sole discretion, we may use an alternative payment method in exceptional circumstances.

If you have already initiated a chargeback request with your credit card issuer, you must not request a refund of funds by contacting us and must not seek double recovery. Similarly, once a refund request has been initiated, you may not simultaneously initiate a chargeback request with your credit card issuer until after all reasonable efforts have been made to resolve your request with us.

If we reasonably determine, having considered all the relevant circumstances, that you have made an excessive or unreasonable number of requests to refund funds back to you or chargebacks, we may suspend, limit or close your Account. There is no minimum amount for a refund.

25. Payment Reversals and Chargebacks

You acknowledge and agree that where a payment made to you is the subject of a chargeback or reversal, we will be entitled to recover such chargebacks and reversals and we will accordingly reverse such payments made to you.

26. Currencies

UAVLance displays rates in the local currency of the jurisdiction in which the website is being accessed. You understand and agree that the rates displayed are only indicative market exchange rates and the amount specified in the origin currency is the actual amount. For your convenience, you may withdraw funds from the Website in another currency. If you wish to do so, UAVLance will quote an exchange rate which you may choose to accept. We may charge a currency conversion fee which will be incorporated into the exchange rate provided to you and the currency exchange will be settled immediately. Currency conversions are final and irreversible.

You hereby acknowledge and agree that you are responsible for all risks associated with converting and maintaining funds in various available currencies, including but not limited to the risk that the value of these funds will fluctuate as exchange rates change, which could result in decreases in the value of your funds in aggregate. You must not use (or attempt to use) the Website to engage in speculative trading, which could result in substantial losses. We are not a financial services provider. Use of currency conversion is at your own risk.

We reserve the right to reject any request for a conversion of currency at any time.

All information we provide on the Website in respect of currency conversion is for general information only.

27. Deliverables Payments

Our Deliverables Payments system allows controlled payments to be made by an Employer to a Pilot for services provided. An amount equal to the Deliverables Payment will be locked from the Employer's Account and held by us until the Employer authorizes its release; where a Conflict Resolution is initiated, the Deliverables Payments will be held until the Conflict is resolved. Deliverables Payments cannot be claimed by the Pilot until:

    • i. The Employer acknowledges that the Pilot has completed the agreed services satisfactorily and the Employer instructs us to pay the Pilot for the services performed;
    • The Employer and Pilot agree that the funds can be claimed by the Pilot;
    • If there is a conflict, the Employer and Pilot have concluded the Conflict Resolution Process and the Conflict is resolved in the Pilot's favor;

If we do not receive any instructions from an Employer in respect of a Deliverables Payment within six months after the day that the Deliverables Payment was paid and the Employer has not logged into their Account during that time, the Deliverables Payment will be unlocked and released back to the Employer.

28. Deliverables Conflict Resolution Services

In the event of a Conflict between an Employer and a Pilot regarding a return or release of Deliverables Payments, or if an Employer does not approve of the Pilot's work product, the parties may elect to resolve the issue under the Deliverables Conflict Resolution Services offered by UAVLance as set out in the Deliverables Conflicts Policy. The Employer and Pilot will then be notified that the matter will be addressed through the Deliverables Conflict Resolution Services.

UAVLance offers the Deliverables Conflict Resolution Services to Users who have elected to use the Deliverables Payment feature, and you agree and acknowledge that: (i) Your use of the Deliverables Conflict Resolution Services is voluntary; (ii) UAVLance is not providing legal services; (ii) UAVLance will not advise you regarding any legal matters; and (iii) if you desire to have legal counsel, you will seek an independent legal counsel from those licensed to practice law in your jurisdiction. You will not rely on UAVLance for any such counsel.

You agree to indemnify and (to the maximum extent permitted by law) hold UAVLance and any of our affiliates harmless against any damages or liability you may suffer as a result of using the Deliverables Payments and/or Deliverables Conflict Resolution Services.

UAVLance will respond to Conflicts initiated by a Pilot or an Employer in accordance with the Deliverables Conflict Resolution Services as set out in this clause and the Deliverables Conflicts Resolution Policy

Our Code of Conduct applies to all the services offered by UAVLance, including, the Deliverables Conflict Resolution Services. You agree that you will make every endeavor at fair play and post reasonable and fair demands/offers on your Conflict.

If you are found to be in breach of the during the Deliverables Conflict Resolution Service process, you may automatically lose the Conflict in favor of the other party involved, regardless of the origin of the Conflict. The User who breached the Code of Conduct may also incur further disciplinary action. You are encouraged to familiarize yourself with the Code of Conduct.

29. Conflicts with Other Users

Users are encouraged to seek amicable resolutions of any conflicts that arise between them in relation to any Job, including conflicts about the quality of the services provided. If you continue to have any difficulties or problems in coming to an amicable resolution, we encourage you to contact us as set out in the Clause entitled "Contacting us".

You agree that any Conflict that arises between you and another User, which is not related to a Deliverables Payment as described above, will be handled in accordance with this clause.

UAVLance will have full rights and powers to make a determination for all such Conflicts. Upon receipt of a Conflict, UAVLance shall have the right to request the Pilot and the Employer to provide documentation in support of their claim or position in relation to the Conflict, and we may at our discretion accept or reject such documentation provided. We do not warrant the truth, authenticity or correctness of documentation provided to us by the parties to the Conflict and you agree to indemnify and (to the maximum extent permitted by law) hold UAVLance harmless against any damages or liability you may suffer as a result of any documentation or material subsequently being found to be false or misleading.

You also acknowledge that UAVLance is not a judicial or alternative Conflict resolution institution and that we will make the determinations only as an ordinary reasonable person.

In relation to Conflicts with any other users of the Website, in no event will we be liable for any loss or damage you may suffer, including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from our determinations or the use of the Deliverables Conflict Resolution Services for Deliverables Payments and/or for Other Conflicts.

30. Conflicts With Us

If a Conflict arises between you and UAVLance, we will make every effort to address your concerns and, if we are unable to do so to your satisfaction, to provide you with a means of resolving the Conflict quickly. We strongly encourage you to first contact us directly to seek a resolution by emailing us at support@UAVLance.com.

UAVLance may elect to resolve any Conflict you have with us in a cost effective manner through binding non-appearance-based arbitration. The arbitration shall be subject to the following terms and conditions:

    • The arbitration shall be conducted by telephone, online and/or be solely based on written submissions, the specific manner shall be chosen by the party initiating the arbitration; no personal appearance by the parties or witnesses shall be required.
    • Such arbitration will be conducted by through an established alternative Conflict resolution (ADR) provider, to be selected by you from a panel of ADR providers that UAVLance will provide to you.
    • Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.
    • All claims you bring against UAVLance must be resolved in accordance with the terms of this Agreement, and any claims filed or brought contrary to this Agreement shall be considered improperly filed and a breach of this Agreement. We may plead these Terms of Service in bar to any claim, action, proceeding or suit brought by you, against us for any matter arising out of any transaction or otherwise in respect of this Terms of Service.

31. Closing Your Account

Users may close their Account by going into their accounts and using the account closure option available under settings. Prior to closing your account, you must ensure that you do not have any outstanding listings on the Website or fees owing and that you resolve any suspension, restrictions, conflicts or other outstanding matters on your account.

32. Indemnity

You agree to defend, hold harmless and indemnify us (and our officers, directors, agents, subsidiaries, joint venturers and employees) against any claim or demand, including legal fees and costs, made against us by any third party due to or arising out of your breach of this Terms of Service or your infringement of any law or the rights of a third party in the course of using the UAVLance Website and UAVLance Services.

33. Security Breach

If there is unauthorized access to your account or your password is compromised in any way, you must notify us immediately you become aware of the unauthorised access and do everything possible to mitigate the unauthorised access or security breach. We will not be liable for any loss or damage arising from unauthorised access of your account resulting from your failure to secure your password.

34. No Warranty As To Content On The Website

Although we endeavor to keep the information found on our website up-to-date and accurate, we do not guarantee that the information is either. You understand and acknowledge that any information you may find on this website, whatever its format, is provided without any representations or warranties, express or implied.

Without limiting the scope of the above, we do not warrant or represent that the information contained on this website will always be available, or that the information is true, accurate, complete, current or non-misleading.

Websites to which our website provides links are not under our control, and we have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorsement of the views expressed within them.

We do not guarantee that the websites to which we provide links or the information contained in them will always be available, or that the information is true, accurate, complete, current or non-misleading. The mention of any firm, organization, service or product on this website does not imply a recommendation or endorsement.

To the extent permitted by law, we specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose, quality, suitability and non-infringement.

35. No Warranty As To Each User's Purported Identity

We make no warranties as to the purported identity of any Users on the website. While we may provide information about a user’s geographical location, verification of identity and ratings, such information is based solely on data submitted by the user and we cannot confirm their accuracy. We provide such information solely for the convenience of Users and the provision of such information is not an introduction, endorsement or recommendation by us.

36. Limitation Of Liability

In no event shall we or our third-party service providers be liable to you or any other registered user for any special, indirect, consequential, incidental or punitive damages pursuant to this agreement, including but not limited to, loss of profits, loss of business opportunities or loss of goodwill, even if advised of the possibility of such damages. notwithstanding any other provision of this agreement, in no event will our liability to you for any action or claim related to the website services provided under these terms of service, whether based on contract, tort, negligence or any other theory of liability.

Notwithstanding the above provisions, nothing in this Terms of Service is intended to limit or exclude any liability on our part where and to the extent that the applicable law in some jurisdictions prohibit all the foregoing exclusions and limitations. In that event, the liability will be limited as far as legally possible under the applicable legislation.

37. Notices

Any legal notice to be served on UAVLance, shall be in writing and must be given by registered ordinary post to the address we provide, or sent by facsimile transmission (with printed confirmation of receipt) or recognised international courier service or by email at the applicable address/number set out in our “Contact us” page. Legal notices to you will be sent to the email address you provide to UAVLance during the registration process. Alternatively, we may give you legal notice by registered mail to the address provided by you during the registration process. Notice to either party will be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid or that the email has not been delivered. Where notice is sent by registered mail, such notice will be deemed given three days after the date of mailing.

38. No Class Action Matters.

We each agree that we shall bring any Dispute against the other in our respective individual capacities and not as a plaintiff or class member in any purported class, representative proceeding or as an association. In addition, we each agree that Disputes shall be arbitrated only on an individual basis and not in a class, consolidated or representative action. The arbitrator does not have the power to vary these provisions.

39. Governing Laws

The terms of this agreement and any obligations arising out of or in connection with it are governed and shall be interpreted and construed in accordance with the Laws of the State of…. The Parties agree to and submit to the exclusive jurisdiction of the courts of that place.

40. Severability

Users hereby agree that in the event any article or part thereof of this agreement is held to be unenforceable or invalid, then said article or part shall be struck and all remaining provisions shall remain in full force and effect

41. No Waiver of Right

Our failure to act with respect to an anticipated or actual breach by you or others does not waive our right to act with respect to subsequent or similar breaches. Nothing in this section shall exclude or restrict your liability arising out of fraud or fraudulent misrepresentation.

42. Entire Agreement

This agreement contains the entire agreement between you and UAVLance, superseding in all respects any oral or written agreements or understandings, and shall be amended or modified only by changes which we make to this Terms of Service and post to our website.

43. Glossary of Terms

"Account" means the account you open when you register on the Website.

“Content” means any data, feedback, content, text, photographs, images, video, music, or other information that you post to any part of the website or provide to us.

"Conflict Resolution Process" means the process to be followed by Employers and Pilots in accordance with the Conflict Resolution Services.

"Deliverables Payment" means a prepayment made by the Employer for the provision of Pilot Services under a Service Contract and which will be released in accordance with the section "Deliverables Payments" below.

"Employer" means a User that investigates and purchases Pilot Services or items from Pilots or identifies a Pilot through the Website.

"Entrant" means an eligible Pilot who has entered into a Contest.

"Inactive Account" means a User Account that has not been logged into for a continuous 6 month period.

“Intellectual Property Rights” means all patent rights, copyright rights, mask work rights, moral rights, rights of publicity, trademark, trade dress and service mark rights, goodwill, trade secret rights and other intellectual property rights as may now exist or hereafter come into existence, and all applications therefore and registrations, renewals and extensions thereof, under the laws of any state, country, territory or other jurisdiction.

"Local Jobs" means a service we provide to match an Employer who with a Pilot who will provide the service based on the location of the Pilot.

"Job" or "Listing" means a job offered or awarded by an Employer via the Website, which may include a Job or Contest listed by an Employer, a Job awarded by an Employer a service bought by an Employer from a Pilot, and service awarded by an Employer to a Pilot as a result of a Contest or competition hosted via the Website.

"Pilot" means a User that offers and provides services or identifies as a Pilot through the Website.

"Pilot Services" means all services provided by Pilots.

“Service Contract” means, the contractual provisions between an Employer and a Pilot which govern the Services to be performed by a Pilot for and Employer or

"UAVLance", "we", "our", or "us" means UAVLance LLC

"User", "you" or "your" means an individual who visits or uses the website

"Website" means the websites operated by UAVLance and available at: UAVLance and any related UAVLance service, tool or application.

44. Questions?

If you have any questions about this Terms of Service or if you wish to report any breaches email us at support@UAVLance.com.